The Microsoft Outlook app provides easy access to your emails on desktop, mobile, or web. While using keyboard shortcuts can enhance efficiency in Outlook, it’s frustrating when you can’t open an email. Many users encounter the “Sorry, we’re having trouble opening this item” error every time they try to open an email.
1. RESET MICROSOFT OUTLOOK AND VIEW SETTINGS OPTION
You can adjust Microsoft Outlook’s view settings to customize how items are displayed in a folder. However, altering these settings can sometimes cause the “Sorry, we’re having trouble opening this item” error. To resolve this issue, try resetting Outlook’s view settings to their default configuration.
Some Outlook email issue like: Outlook error fix – Outlook troubleshooting – Open Outlook item error
Step 1: Right-click on the Start icon and select Run.
Step 2: Type outlook.exe /cleanviews in the Open field and press Enter. = Outlook repair guide
Step 3: Open the Run command again, type outlook.exe /resetnavpane in the box, and press Enter.
Relaunch Outlook again and check if the error appears.
2. CLEAR MICROSOFT OUTLOOK’S CACHE TO MAKE FAST
Microsoft Outlook gathers cache files to speed up loading times and enhance app performance. However, with West Tech Pilots IT Support solution, if these cache files become corrupt, Outlook might not work correctly and may show errors. To resolve this, you can clear Outlook’s cache files by following these steps.
Step 1: Press the Windows key + E to open File Explorer. In the address bar at the top, type the following path and press Enter to quickly navigate to the RoamCache folder.
%localappdata%\Microsoft\Outlook\RoamCache
Step 2: Select all the files inside the folder and click the trash icon at the top to delete them.
Open the Outlook app and check if the issue persists.
3. Launch Outlook in Safe Mode and disable any problematic add-ins.
Third-party Troubleshoot Outlook add-ins can interfere with app processes and cause errors. To check if this is the issue, you can open Outlook in Safe Mode, which will run without any add-ins.
To start Outlook in Safe Mode, press and hold the CTRL key while double-clicking the Outlook shortcut. A prompt will appear asking if you want to start Outlook in Safe Mode. Click “Yes” to confirm.
If Outlook works fine in Safe Mode, you can disable all the add-ins and then re-enable them one by one to identify the problematic one.
Step 1: In the Outlook app, click the File menu in the top left corner.
Step 2: Use the left pane to navigate to Options.
Step 3: In the Outlook Options window, go to the Add-ins tab. Use the drop-down menu next to Manage and select COM Add-ins. Then, click the Go button.
Step 4: Uncheck the boxes to disable add-ins and click on OK.
After this, you can enable your add-ins individually to isolate the one causing the issue.
4. CREATE NEW USER PROFILE
If repairing the Outlook profile does not resolve the error, you can create and switch to a new user profile. Here’s how:
Step 1: Click the search icon on the Taskbar, type “Control Panel,” and press Enter.
Step 2: Change the view type to Large icons and click on Mail (Microsoft Outlook).
Step 3: Under Profiles, select Show Profiles.
Step 4: Click the Add button, enter a name for the new profile, and click OK.
Step 5: In the Add Account window, enter your account details and click Next.
Step 6: After creating the profile, select “Always use this profile.” Then, use the drop-down menu to select your new profile and click Apply.
5. REPAIR YOUR OUTLOOK PROFILE
Your Outlook profile contains your email accounts, data files, and other important settings. If there’s an issue with your current profile, Outlook may display errors like “Sorry, we’re having trouble opening this item.” Follow these steps to repair your Outlook profile:
Step 1: Open Outlook and click the File menu in the top left corner.
Step 2: In the Info tab, expand Account Settings and select Account Settings.
Step 3: Under the Email tab, select the account you’re having issues with and click on Repair.
Step 4: Click Repair to confirm.
6.REPAIR OUTLOOK
Lastly, if nothing else works, you can use the Microsoft Office repair tool to fix the Outlook app. Here’s what you need to do:
Step 1: Press the Windows key + R to open the Run command. In the Open field, type `appwiz.cpl` and press Enter.
Step 2: In the Programs & Features window, find Microsoft Office Suite or Microsoft 365. Right-click on it and select Change.
Step 3: Choose either Quick Repair or Online Repair and click the Repair button to proceed.
After completing the repair, you should be able to access your emails as before.
